Talk to a person.
No ticket portal, no chatbot doing an impression of one. There are two addresses and both of them reach someone who can actually change something.
Anything about the product
hello@revraptor.comDoes it work for my kind of shop, does it work in my town, can it do the thing you are about to describe. Partnerships, press and "you got something wrong on your website" go here too.
Email hello@revraptor.comAccounts, billing and bugs
support@revraptor.comCredits that did not land, a card charged twice, an OrbisX connection that dropped, a hunt that came out wrong. Include your account email and it gets sorted faster.
Email support@revraptor.comWhen you'll hear back
Weekdays, usually the same day. Something sent Saturday night gets answered Monday. If it is a billing problem it jumps the queue.
Already using RevRaptor?
Support inside the app already knows who you are, which shop you run and what Rev last sent you, so it is the faster door.
Where we are
Ottawa, Ontario. Which is why every example on this site involves road salt — Rev learned to hunt here first.
Not a customer yet?
You do not have to email anyone to try it. Signup takes an email and about ten minutes about your shop, the first hunt each month is free, and no card is asked for at any point.